SHIPPING
DELIVERY TIMEFRAMES
|
LOCATION |
COST |
DELIVERY TIME |
|
AUSTRALIA |
||
| Standard Shipping Please allow additional shipping times for NT/TAS/WA and regional locations. |
FREE | 2-7 business days |
| Express Delivery | $10 | 1-2 business days |
|
REST OF THE WORLD |
||
| Standard Shipping | APPLIED AT CHECKOUT | 9-25* business days |
Dispatch will take between 1-3 business days.
*All digital files will be emailed within 1-2 days
All orders are gift wrapped and do not include invoices so you can send directly to your loved ones
CARBON NEUTRAL DELIVERY
Australia Post is committed to carbon-neutral parcel delivery, which is why they introduced a carbon neutral parcel delivery initiative. Since 2019, they have sent 160+ million parcels carbon neutral, which is the equivalent of taking 75,000 cars off the road. Read More
SHIPPING TIMES
As most orders are personalised dispatch may take between 1-3 business days. During sale period this may be slightly extended.
*Delivery times are quoted in business days for metro areas only and are estimates only. During sale periods, please allow additional time to receive your order. Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.
STANDARD INTERNATIONAL DELIVERY - AUSTRALIA POST
Once your order leaves Australia, it will be transferred to your local postal service for delivery. Please note, it is your responsibility to keep an eye on your tracking. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.
We have highlighted the main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced.
Below is a list of the major national postal services that your parcel may be shipped via:
UK - Royal Mail
Canada - Canada Post
The Netherlands - PostNL International parcel tracking service
Germany - Deutsche Post
France - La Poste
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Created By Zoe is not responsible for these charges if they are applied and are your responsibility as the customer.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the large amount of orders we receive during sale and promotional periods, there are times when we will be unable to ship your order within 1-3 business days. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when that may impact shipping time frames.